Coe & Van Loo Service First

Service First is about doing what we say we will do. All the time….every time.  Relationships in business are based entirely on trust, honesty, confidence, and character. Doing what we say will build an intrinsic trust and confidence in our working relationship with our client and in the end helps us all perform more effectively.  When we work as a team for the mutual benefit of our client, we are all successful.   

At Coe & Van Loo, we build trust and confidence. We want to earn the right to be selected repeatedly by our client, and for you to have the confidence in referring Coe & Van Loo to others. We will all be successful when we work in tandem with our client to deliver a quality product or service.  Only then can we achieve our goal of Service First. 

Service First is a dynamic plan requiring each employee to continually ask our clients  two platinum questions: How are we doing? and  What can we do better? Through this dialog we are able to customize the service to the needs of each of our clients.  Service First is about understanding our client’s service expectations then striving to exceed them. 

At a minimum Service First requires all Coe & Van Loo employees to:

1. Understand our client’s service expectations
2. Strive for 100% complete set of plans on first submittal
3. Stream Line procedures
4. Eliminate redundant efforts through effective communication
5. Increase responsive problem solving
6. Provide one stop shopping to our client by reducing points of contacts
7. Leverage employee skills and expertise by cross training
8. Provide customer convenience and improved delivery of project plans

Service First is our commitment to consistently provide you with the highest standard of customer care.